Privacy
Here you can find out who processes your personal data, what we use it for, how long we keep it and what your rights are.
- Who processes your data
- The data controllers are Adam Vlach and Jan Jeřábek, who run VirtualTours together. For any question about your personal data, write to us at virtualtoursagency@gmail.com.
- What data and why
- From the order form we process your name, email, phone number (if you give one), details of the property, your note and the photos or the listing link. We use them to prepare your video, to agree the order with you and to handle payment and any complaint. The legal basis is the performance of a contract and steps taken before entering into it (Art. 6(1)(b) GDPR).
- Examples on our website and social media
- We may use finished videos and photos from orders as examples of our work on this website and on our social media. We do so on the basis of our legitimate interest in presenting our work (Art. 6(1)(f) GDPR). If you don’t want your video or photos shown this way, say so in the notes of your order or email us at any time. We won’t use them, and if they are already published we will remove them.
- How long we keep data
- We keep contact and order details while the order is handled and for 3 years afterwards, so that we can deal with any complaints and claims. Requests that don’t lead to an order are deleted within 12 months at the latest. We keep photos and finished videos for as long as we use them as examples of our work, or until you ask us to delete them.
- Who has access to the data
- We receive orders through Google services: the details arrive by email in Gmail and the photos are saved to Google Drive. Google processes them for us as a processor and may store them outside the EU in line with the GDPR (the EU–US Data Privacy Framework). To make the video we upload the property photos to third-party artificial intelligence tools; we don’t send them your contact details. Our hosting provider processes technical data such as your IP address when you visit the website, in order to deliver and protect it. We don’t pass your data to anyone else and we never sell it.
- Your rights
- You have the right to access your data, to have it corrected or erased, to restrict its processing and to data portability. You can object at any time to processing based on legitimate interest, including the use of examples. Just write to virtualtoursagency@gmail.com. If you believe we are not handling your data properly, you can lodge a complaint with the Czech Office for Personal Data Protection (uoou.gov.cz) or with the data protection authority in your country.
- Cookies and analytics
- The website uses no analytics, advertising or tracking cookies and does not measure traffic. It only remembers your language choice in your browser, if you switch languages.
- Photos in the form
- When you add photos to the form, previews are created only in your browser. Photos and details reach us only when you send the order. If you send a listing link instead of photos, only that link is sent and we download the photos from the listing ourselves.
- Fonts and images
- Fonts and images are loaded directly from this website, not from third-party services.